Housekeeping Training Providers – Doornpoort – Hospitality Courses. Top on-site housekeeping room attendants short training programs to high end, ultra luxury game lodges, resorts, hotels, lodges, luxury villas, guest houses, hospitals and universities. Guaranteed result-driven training to your housekeeping team. We offer on-site training to all provinces of South Africa, and other countries.
Contact Details:
Contact Person:
Samkeliso
Contact Number:
082 765 9238
Email:
training@hospitalitycourses.co.za
The Housekeeping Department:
Duties and responsibilities of the Room Attendant
Duties and responsibilities of the House Person
Duties and Responsibilities of the Executive Housekeeping
5 Star Housekeeping (Room Attendant) Training
Our Housekeeping Training Providers Courses include:
Basic cleaning principles
Guest Room cleaning procedure
The trolley or housekeeping maids cart setting
Common maintenance works in the housekeeping department
Communicating maintenance work in the housekeeping department
Commonly neglected cleaning areas
Guest room cleaning frequency schedule
Servicing guest rooms with ‘Do not disturb’ (DND)
Front office and Restaurant cleaning
Exterior and corridor cleaning
Lobby and public area and elevator cleaning
Communicating with Front Office regarding room status
Different floor cleaning & maintenance methods
Turn down Service
COVID_19 cleaning, health and hygiene protocols
Housekeeping Training Providers:
Our 5 Star housekeeping room attendants training includes the following:
Room Cleaning Procedure – The primary duty of a room attendant is to clean guest rooms according to procedure and standards. This module will teach your room attendants proper room cleaning procedure, including:
Basic cleaning principles Room cleaning procedure
The trolley or housekeeping maids cart setting
Common maintenance works in the housekeeping department
Communicating maintenance work in the housekeeping department
Commonly neglected cleaning areas
Guest room cleaning frequency schedule
Servicing guest rooms with ‘Do not disturb’ (DND)
Front office cleaning
Exterior and corridor cleaning
Lobby and public area and elevator cleaning
Communicating with Front Office regarding room status
Different floor cleaning & maintenance methods
COVID_19 cleaning, health and hygiene protocols
Housekeeping Cleaning Equipment – Every room attendant must be able to correctly use cleaning equipment used in hotels, resorts and game lodges.
This module contains the following elements:
Cleaning equipment used in the housekeeping department
Different carpet and floor cleaning equipment used by housekeeping
Different types of mops and brushes
Different types of cleaning cloths and their uses
Different types of containers, bins and trolleys
Different types of vacuum cleaners used in housekeeping
Laundry operations and laundry flow chart
Curtain cleaning equipment and chemicals
Cleaning Chemicals – It is important for room attendants to know all the cleaning chemicals used in hotels, resorts and game lodges and how to apply them.
This topic has the following elements:
Housekeeping cleaning chemicals
Guest room cleaning chemicals or agents (R1 – R9)
Hospitality kitchen cleaning chemicals or agents (D1 – D10)
Guest Room Cleaning Procedure – It is important for room attendants employ the correct guest room cleaning procedures.
This topic has the following elements:
Entering the guest room and greeting
Preparing the guest room for cleaning used linen, bins, room service equipment and amenities
Bed making procedure Guest room cleaning procedure
Upholstery cleaning and vacuuming fabric
Dusting and damp wiping guest rooms
Extra bed and sofa bed making
VIP and VVIP guest room cleaning procedure & inspection
Lost and Found in guest rooms
Restocking tea/ coffee making supplies
Turn down service
Taking messages and complaints
Cleaning window curtains
Guest room stationery
Standard placement of guest amenities in Hotels, Resorts and Lodges
Packing of out of order rooms (OOO)
Bathroom Cleaning Procedure To prevent cross-contamination and to ensure that guest bathrooms are spotlessly clean, room attendants need to follow certain procedures when cleaning bathrooms.
We aim to deliver training that is suitable for your team. Talk to us and let us help you get the best out of your housekeeping team through training, coaching and motivating. Our training is fully customized to suit your needs.
If you have 8 or more housekeeping staff members and you would like our trainer(s) to come to your establishment to conduct the training onsite, we also allow that. Email us on info@towelorigamitraining.co.za or call us on +27 82 765 9238 to arrange for your staff training.
We train housekeeping for Game Lodges, Hotels, Resorts, Guest Houses, Universities, Hospitals and other industries.
Contact Details:
Business Name:
Housekeeping Training Providers
Contact Person:
Samkeliso
Contact Number:
0827659238
Email:
training@hospitalitycourses.co.za
